Worse energy company ever since name changed I have received highest bill ever for one person who never home . Stuff are so rude . Regretting choosing this company

The fact that it can take two metre readings which seems beyond the capabilities of the big main companies, but then it is more expensive than them. On the negative side, the fact the it keeps changing its name and methods of submitting readings is disconcerting.

Since the name change from "Green Energy" to "100Green", the website has changed. With that, the login to the generator area no longer works for me. I've had 2 phone calls and sent 3 emails about the issue, only one email was ever responded to, basically saying that I can login to the customer area and if there is still a problem they would log it with IT. I still can't submit a generator reading, but now no one is responding to my emails. The phone calls resulted in being told this is how it is, deal with it. Not a great resolution. So I used to be able to enter a meter reading online, now I have to call them every time. What a wonderful step backwards /s.

They pick up the phone quickly but cannot answer questions. I kept getting really high bills for 1 person living in a home, my bills were in excess of £500 with the latest at £700. I knew something was wrong. I had my boiler checked 4 times and nothing was wrong. In the end I went on holiday for 2 weeks and everything was switched off in the house. I asked them for my usage during that time, and they could only give me electricity, which came to £125. I complained and said noone was in the house. Anyway, after no answers, I am switching company because the rip you off. Yes they will answer calls but they give you no answers and fob you off all the time. Please check your bills with these people. I probably wont get a refund but I get out and use another supplier. I am shocked at how much money they have taken from me. I am shocked that they cannot answer me when I ask them a simple question, as to what my usage was when i was away and gas and electricity was off, all they could tell me was a bill of £125 for 10 days of me being away in holiday. That was just for electricity. HOW??? Stay away from this company. Huge rip off.

The two stars are for their green energy and mission. If it wasn't for that I'd rate 0. We really wanted to find an ethical and green company and these guys came up trumps. But, as with other reviews, their billing is a nightmare. We paid our bills in full every month for 12 months, for the last 3 or so of those the bills looked low, we chased to see if anything was wrong not wanting to get into debt, many emails later I wake up one morning to a £1500 direct debit being taken from my account as they decided they'd been reading our smart meter wrong for the best part of a year. To their credit they put the money back, but now we are plunged into debt, on a repayment plan which makes our bills much higher than they would be, and gives a debt we should never have been in. Absolutely rubbish, and such a shame we've been put in this position when just trying to do our bit for the planet!

I was really happy to find a company with such good environmental and ethical credentials, however billing has been an absolute nightmare, emails and complaints about this have gone weeks and months with no response and last night i got another shock bill of £600+ which kept me up till 1am worrying. Since they had the smart meter fitted for us back in Feb 2022 the billing has been even worse, swinging between £80 and £600+ month to month with very little change in our actual usage in the home, the bills are near indecipherable to me and I have a masters degree in computer systems! It's also very frustrating that when a new bill comes through they direct you to the app but the data is only available on the website for the first 12-24hours. The 2 starts in the review are purely for their mission, the actual execution of business as usual customer experience is just abysmal. Happy to have a call with a manager/director, you have my contact details.

Several months ago I joined GEUK I realised that I was paying slightly more but it had the benefit of both electricity and gas being really green and not using the offset system. I signed up for a yearly fixed contract. I am so pleased I did as I just checked with my previous company and I would now be paying nearly 20% more....Well done. I must say the set up was easy and the few queries I have had have been quickly and politely attended to. Will certainly renew when my current contract expires.

Great customer service every time I phone GEUK. Unlike the other 'big' energy companies where you wait on the phone for an hour and when you eventually speak to someone they tell you they can't help you and kick you back into the queue. The phone is answered after only a few rings. Staff are courteous, helpful and deal with your query in an efficient and professional manner. I have the benefit of 100% green energy and great customer service.

Great service. Wouldn't go anywhere else now. Keep up the good work. Update Changing to a 1 star review... changed my meter to a smart meter which is tripping the whole house. Have refused to come out and fix it and told me it is my problem. I now have to pay £300 for a new meter and electrician to fix their shoddy work. Appalling customer services. I will be leaving as soon as I can and will not be paying any outstanding amount to recoup my costs.

The staff are very rude and obnoxious. They talk down to me and treat me like I am stupid. They have no compassion, no customer service skills or understanding at all. I am vulnerable. I am a single mum with a dependent under the age of 5. I am unable to work. I am claiming Universal Credit. Yet this company do not respect my personal circumstances and have slapped me with a £3,000 bill. I have been paying what I can afford towards it every month but they've now escalated me to debt collection services who have added £300 fines onto my bill. They have arranged to get law enforcement to visit my premises. The are going to install a prepaid meter despite me telling them that I do not have access to my meter as its not located inside my property and its locked in a cupboard that I do not have the keys for. I am not allowed to access my electric meter. Green energy have bullied and manipulated me for months and sent several letters threatening to cut off my supply, despite me living with a 3 year old. They plan to deduct a huge amount from the meter every time I top up so it will be impossible for me to have electricity in my home. Then I was told that I was no longer allowed to have direct contact with them and if I needed to update them about my circumstances I had to go through a 3rd party organisation. They have severely affected my mental health and despite providing evidence of my income, they have still incorrectly charged me for energy that I am not using and are expecting me to pay it. They quoted an unreasonable amount that I have to pay a month. I tired to pay the price they were asking for but was left without food and other necessities for the entire month. They are the worst company that I have dealt with.